As part of their ongoing work with
Recovery Community Services Program (RCSP) grantees, NIATx coaches Patty McCarthy and Elizabeth Strauss recently presented an introduction to process improvement at the RCSP grantee meeting devoted to "Nurturing Recovery in Supportive Communities" in Gaithersburg, MD on November 20, 2009. Participants learned about PDSA cycles and heard grantees present their aims, changes, and results.
Participants aimed to:
- Increase the number of appointments scheduled with recovery coaches
- Increase the percentage of peers who meet with an recovery ally within 48 hours
- Decrease the number of admissions to the crisis unit by chronic utilizers
- Increase their GPRA scores
- Increase the number of active volunteers
What other improvements might recovery support services make using the NIATx process improvement model? Leave a comment and let us know what you think!
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